Refund policy
SkeleFix Return & Refund Policy
Order Processing & Shipping
Due to the nature of our fulfillment process, orders are shipped directly from our supplier and typically arrive within 13–30 business days depending on your location within South Africa.
Defects & Wrong Items
We stand behind the quality of our products. If you receive an item that is defective, damaged, or not what you ordered, please contact us within 14 days of delivery at [support email] with:
- A clear photo of the issue
- A short video showing the product/defect
Once verified, you may choose either:
- A full refund to your original payment method, or
- A free replacement of the item
Change of Mind
As a made-to-order/direct-ship product, we're unable to accept returns or offer refunds for change-of-mind purchases. Please review your order carefully, including sizing and product details, before completing your purchase.
Processing Time
Once your claim is approved, refunds are processed within [X] business days and will appear on your original payment method. Replacement items follow the same shipping timeframe as original orders (13–30 days).
Contact Us
For any questions about your order, reach out to us at davidjudah26@gmail.com— we're here to help.